Category: Channels

When a person starts a new conversation with your bot, you can set expectations with a get started flow to kickoff the experience. To create your conversation trigger, simply navigate to your account’s Triggers page and click “Create Trigger” Then, click the ‘Start a flow when a conversation is started by a contact’ trigger: You’re […]

To create a Twitter bot, you’ll first need to apply for access to the Twitter APIs for direct messaging. The application process is short and you will need to explain the purpose for you bot and the functionality you will provide. Note that you can apply at any level, a Sandbox account is sufficient if you only […]

Although we provide integrations with dozens of various aggregators such as Twilio, Vonage and others, you may need to integrate with other systems. Our External Channel API makes this quick and easy. Here are the steps: Go to your account page by clicking your account name in the upper right then click the drop down and select “Add […]

Telegram [channels](/en/article/introduction-to-channels-1qyruqs/) give you access to a super-fast, simple and free platform used by over 500 million people around the world through any mobile device. Telegram is a cloud-based instant messaging service – similar to WhatsApp and WeChat – with a focus on speed, openness and security. It’s open source and encrypted end-to-end, meaning that all […]

Twilio recently optimized its platform to accommodate programmatic SMS messaging at scale. This upgrade allows for the creation of a messaging service, which enables you to dedicate multiple local Twilio numbers to a single channel, and improve SMS delivery with phone number intelligence via the Programmable SMS features available in your Account Portal. Sender Intelligence Twilio Sender intelligence […]

Facebook has updated their integration policies, so you can now easily connect a Facebook page to create a Messenger channel in just moments. If you’ve already integrated a bot under Facebook’s old policies, then you do not need to take any further action. Your channel will continue to work as always. Add a Page Go […]

Our platform uses your Android phone to send and receive messages on your behalf. Due to restrictions Android has on applications that send SMS messages, we cannot distribute our applications through the Play Store. You will need to download the application manually and install it using the steps below. Launch the TextIt installer Open the […]

Channels allow you to send and receive messages or phone calls through your account. You can connect as many channels to your account as you want. Channel Types Available channel types include Aggregators (SMS & Voice), Android Phone (SMS), Facebook Messenger, the Nyaruka Surveyor Android apps, Telegram and Twitter. We’re always looking to add channels, so feel free to […]

Default Behavior By default, we will match contacts with channels using the following criteria: If you have multiple channels of the same type connected to your account, the channel that the contact last initiated contact with will be prioritized. Contacts can be locked-in to a relationship with a specific channel (they’ll only receive messages from […]

To remove a channel from your account: Go to your account page by clicking the link to your account page in the top right corner of your screen, then click the channel you want to remove. 2. In the selected channel’s performance page, click the ☰ menu icon and select the “Remove” option.