Category: Flows

You can assign keywords to a flow to allow your contacts to start it at their discretion. A keyword is the first word in an incoming message. To assign a keyword to a flow: Navigate to the “flows” tab and choose a flow. Select “Edit” from the ☰ menu icon in the top right portion […]

Viewing Results When your contacts interact with a flow, their responses are stored as flow results which you can access by selecting “Results” from the ☰ menu icon in the flow editor: The results page will provide a ‘Download’ button in addition to an ‘Overview’, ‘Analytics’, and ‘Runs’ tab. Overview Tab In the ‘Overview’ tab, […]

The action Send Airtime enables you to transfer airtime to prepaid phones on over 550 mobile operators across 160 countries through one single API connection with DT One, formerly TransferTo. See how to create your DT Shop account at the end of this article. Enabling Airtime Transfer After setting up your account with DT One, navigate to your TextIt account […]

This action is useful to check that your contacts have particular contacts fields completed or not. This avoids having to ask your contacts for the same information repeatedly while ensuring empty contact fields are updated.  In the example below, we want to see if our contact already has a name saved in their contact information. […]

Facebook has updated their API to require that all messages sent to a contact after 24 hours have an appropriate ‘tag’, or what we call a ‘topic’.  Message tags allow you to send important and relevant 1:1 updates to contacts outside the standard messaging window of 24 hours after a contact’s last message.  By default your […]

Response rules evaluate the operand designated by the Split Action type. In the example below, we see that a Wait for Response action evaluates the incoming message, or the _@input.text_ operand. Response rules provide a series of tests that you can run against the selected operand. For example, the “_has only the phrase”_ response rule tests the operand for […]

Use this action to import flows into your account. To import a flow: Click on your account in the top right corner of the page. Click on the ☰ menu to access its drop-down menu and then click on the Import to begin the import process. Choose the file you wish to import and click the ‘Import’ […]

Exporting results from a single flow To export your flow results, simply choose the flow you’d like to view under the “Flows” tab, then click the ☰ menu icon in the upper right-hand corner: Next, choose “Results”: You’ll be brought to the results page for your flow:  Click the “Download” button at the top right […]

Note: @contact  inside the Send somebody else a message action refers to the active contact in the run, not the recipient for the message. To reference the details for the recipient, instead start that contact in a flow and use the normal Send message action with @contact . Place this action at any node in a flow to send a message to someone […]

Globals are shared values that can be referenced in flows, as well as broadcasts and campaigns, within your account referenced by @globals.value_name. They allow you to create a value once and use it repeatedly without having to reenter the value. Likewise, globals make updating a shared value much easier. Rather than manually changing a value everywhere it’s used in your […]