Primary Language Your account’s Primary Language is the language in which your flows appear within the flow editor. Note that the Primary Language setting does not dictate the language in which your contacts receive messages. Rather, a contact’s preferred language setting dictates the language in which (s)he receives messages. Additional Languages Adding Additional Languages to your account is the first step […]
Category: Getting Started
Enabling Two-Factor Authentication
Looking to make your workspace login even more secure? You can now enable two-factor authentication, also called 2FA. Here’s how: Log in to your account and visit the workspace settings page. Scroll down the page to find the two-factor authentication section: Click on this section to enable 2FA. You’ll need to follow the directions on […]
Terms Reference
Action – An action is a step in your flow. For example, ‘Send Message’. ‘Update the Contact’, and ‘Enter Another Flow’ are actions. Administrator Role – An account administrator has complete control over a workspace. They can change settings, add or delete additional logins, & more. Admins can access & edit all aspects of your workspace including flows, campaigns, contacts, and […]
Managing your Timezone and Date Format Settings
It’s important that your account’s Timezone and Date Format match those of the region in which you’re sending and receiving messages. These settings affect features that require date & time values, such as campaigns, triggers that fire on a schedule and anything operating on date & time functions. To edit your account’s Timezone and Date Format, first navigate to your account page and […]
Message Content Basics
Learn the basics to ensure a high completion rate: Message Length When entering your content into a Send Message action, keep in mind that messages exceeding 160 characters will be sent as two messages. We provide a character counter beneath the message input of each message action to help you keep track: If you hover over the […]
Managing your Timezone and Date Format Settings
It’s important that your account’s Timezone and Date Format match those of the region in which you’re sending and receiving messages. These settings affect features that require date & time values, such as campaigns, triggers that fire on a schedule and anything operating on date & time functions. To edit your account’s Timezone and Date Format, first navigate to your account page and […]
Using the Simulator
A important part of building something is testing it out. For this reason, we’ve included a simulator in the flow editor that allows you to test your flows from an contact’s perspective – so you can quickly identify what works and what might need to be tweaked. Accessing the Simulator The simulator is accessed through […]
Where to Begin
Add your first channel A channel is a phone number or social network account which we can use to send and receive messages on your behalf. It’s important to understand that your flows won’t send if there is no channel connected! Learn how to add your first channel here. Build your first flow After you’ve connected your first channel, […]
Creating a New Account
Creating an account is quick, simple and free. To open a TextConnect account, visit our website at https://chat.princetech.io where you can immediately sign up for the subscription plan, or contact us for large projects with over 100,000 contacts.
Multi-Login Support: Adding, Editing & Removing Multiple Account Roles
Users on the subscription billing plan can access multi-login support, which allows them to add multiple logins of varying roles to the account. This feature is intended for enterprise accounts, where multiple team members may need to oversee your flows, campaigns, scheduled broadcasts and contacts, or routinely export information from the account. To add additional […]