It’s important that your account’s Timezone and Date Format match those of the region in which you’re sending and receiving messages. These settings affect features that require date & time values, such as campaigns, triggers that fire on a schedule and anything operating on date & time functions.
To edit your account’s Timezone and Date Format, first navigate to your account page and click the workspace icon to edit account settings.
![](https://storage.crisp.chat/users/helpdesk/website/cde2f564c1aae800/0ce1776a-68a8-46de-927a-bf3607_ncwn60.png)
Then, select the appropriate Timezone and Date Format from their corresponding drop-down menus. If you plan to collect date & time values from your contacts, it’s best to choose the most widely-used format in your region.
![](https://storage.crisp.chat/users/helpdesk/website/9b109a6d30dff000/1327d205-4626-4de5-9a88-a87b5b_rfh6t5.png)