Category: Triggers

Facebook Messenger’s deep links make it easy for people to discover your chat bot. You can place the link anywhere and it will take them directly to your Messenger threads. TextConnet can help you manage those contacts using a trigger to launch a flow of your choice. Triggering a Flow Once you set up your link on Facebook, come back […]

Use this trigger to add contacts to a group. This trigger is useful for managing contacts that unsubscribe using the common opt-out keywords “stop” or “unsubscribe.” To create a keyword trigger that adds contacts to a group: Navigate to the “Triggers” tab, then click the “Create Trigger” box. Click the “Create an SMS that allows […]

After an Agent has resolved an open ticket, you can create a trigger that will automatically start the contact in a flow. This trigger is useful when you’d like to follow up with the contact, place additional actions on the contact, or remove them from a group. In our example below, we had previously added […]

If you’ve got IVR flows set up, you can use this trigger to start an IVR work flow when you receive incoming calls from your contacts.  Here’s how to set up this trigger:  Navigate to the “Triggers” tab. Scroll down to the section called “_Start a flow after receiving a call_” and click. Select the IVR flow […]

To create this trigger, first navigate to the “Triggers” tab and then scroll down to find the “Start a flow when Facebook refers a contact” option:  Next, choose the channel you want this trigger to operate on and the flow you want to start: Note that the referrer ID is optional. It can be embedded […]

When a contact sends a message that matches a keyword you’ve set to start a flow, they’ll automatically be placed inside it by default. This means that if a contact has been placed inside flow A and has responded with a message that contains a keyword that starts flow B, they’ll leave flow A for […]

What happens when you miss a call? We offer a time-saving and convenient option to create a trigger to start a flow after a missed call. This means that even when you aren’t able to pick up the phone, you won’t lose out on valuable communication with your contacts.  To create this trigger, navigate to […]

Use this trigger to start a flow after receiving an uncaught message (a message not handled by any of your other flows or triggers). We refer to this as the “catch-all” trigger, as it can be used to route uncaught messages to any of your flows. To create a catch-all trigger: Navigate to the “Triggers” […]

Triggers let you control how or when a flow begins or can allow a contact to join a group. A flow can be triggered by a keyword or missed call and scheduled on a future date. What if you want a trigger to only act upon members of certain groups or to exclude groups? First, navigate to the […]

Triggers allow you to control how or when a flow begins. A flow can be triggered by a keyword or missed call, and scheduled on a future date. Learn more about creating triggers with the articles found at our Help Center.