Use this trigger to start a flow after receiving an uncaught message (a message not handled by any of your other flows or triggers). We refer to this as the “catch-all” trigger, as it can be used to route uncaught messages to any of your flows.
To create a catch-all trigger:
- Navigate to the “Triggers” tab and click the “Create Trigger” box.
![](https://storage.crisp.chat/users/helpdesk/website/b41b84e7efa4f800/6a4ad7cc-2f95-4910-99a4-d82bd9_kn656j.png)
![](https://storage.crisp.chat/users/helpdesk/website/cecb838d30b1d000/ba1395ae-8e34-43df-a61c-d1e6fe_1k091si.png)
- Click the “Start a flow after receiving a message that doesn’t match any keywords” option.
![](https://storage.crisp.chat/users/helpdesk/website/661c7c380fbfe400/c2f1426c-749c-46cd-a11b-e2dd37_1pjaf9.png)
- Choose the flow you want to start and, optionally, any groups to only include or exclude.
![](https://storage.crisp.chat/users/helpdesk/website/4ccb4168f4d85c00/cdc47e4e-222a-4bf6-94c4-37ba28_10ixm27.png)
- Click the “Create Trigger” box.