In the Messages tab, you’ll notice that some incoming messages are found in the Inbox while others are in Flows. What’s the distinction between these folders?
![](https://storage.crisp.chat/users/helpdesk/website/2e6035d0572ba200/d03f3451-af31-40c6-8b2d-e7f2a1_1e0y0ef.png)
The difference is simple. Inbox messages are received outside of a flow and are handled elsewhere. Flows messages are received within a flow.
That’s it! See more about Messages in our Help Center.