Use the Label the Incoming Message action to label incoming messages handled by your workflow. Whereas sorting contacts into groups allows you to segment contacts based on their responses, labeling incoming messages allows you to isolate responses to a specific question. Message labels can be viewed – and also created – in the “Messages” tab: 

How it Works

Let’s say you’re running a therapy adherence study in which participants are asked to indicate how they’re feeling each day – Good, Okay, or Bad:

Adding a Label an Incoming Message action after the Wait for Message action pictured above allows you to filter responses that pass through a particular category. In the example pictured above, we’ve placed an Add Label action in a branch that stems from the “Good” category. Accordingly, only responses that are registered as “Good” will be labeled. You can then view these messages by navigating to the “Messages” tab and click the “Good Mood” label. 

Adding a Label

Adding a label is as simple as creating the node in your flow. You may choose an existing label, or create a new one via the Label an Incoming Message dialogue:

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