When your contacts don’t respond to a message in a flow, you can add a timeout to send an automatic message. This feature allows you remind your contacts to respond, to let them know they can restart the flow at a later time, or to place other actions on non-responsive contacts, such as adding or removing them in a group, sending an email, and more. 

How It Works

In the example below, we gave our contacts 5 minutes to answer the first question in our flow.

If the contact responds within 5 minutes they will receive the next message in our flow immediately. If they do not respond within 5 minutes we can send them a “No Response” message.

In this example, we want to let our contacts know that they can restart the flow later by sending the keyword trigger we’ve assigned to the flow.

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