Learn the basics to ensure a high completion rate: Message Length When entering your content into a Send Message action, keep in mind that messages exceeding 160 characters will be sent as two messages. We provide a character counter beneath the message input of each message action to help you keep track: If you hover over the […]
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Creating a Keyword Trigger that starts a Flow
A keyword is the first word in a message and can be used to initiate a flow. For example, you can set a trigger using the keyword “JOIN” to start a flow that registers contacts for your service. To create a new keyword trigger: Navigate to the “Triggers” tab, then click the “Create Trigger” box. 2. Click […]
Managing your Timezone and Date Format Settings
It’s important that your account’s Timezone and Date Format match those of the region in which you’re sending and receiving messages. These settings affect features that require date & time values, such as campaigns, triggers that fire on a schedule and anything operating on date & time functions. To edit your account’s Timezone and Date Format, first navigate to your account page and […]
Adding Classifiers to a Flow
Classifiers let you interpret words and phrases into intents you can act on. Various services let you train your own classifier which you can then use in your flows to draw meaning from the unstructured text contacts send you. We support the following classifier platforms: Wit.ai is a Facebook owned natural language platform that supports up […]
Using the Simulator
A important part of building something is testing it out. For this reason, we’ve included a simulator in the flow editor that allows you to test your flows from an contact’s perspective – so you can quickly identify what works and what might need to be tweaked. Accessing the Simulator The simulator is accessed through […]
Where to Begin
Add your first channel A channel is a phone number or social network account which we can use to send and receive messages on your behalf. It’s important to understand that your flows won’t send if there is no channel connected! Learn how to add your first channel here. Build your first flow After you’ve connected your first channel, […]
Removing a Channel
To remove a channel from your account: Go to your account page by clicking the link to your account page in the top right corner of your screen, then click the channel you want to remove. 2. In the selected channel’s performance page, click the ☰ menu icon and select the “Remove” option.
Adding Additional Channels
If you already have one or more channels connected to your account, you can add an additional channel by navigating to your account page, clicking the ☰ menu icon, and selecting the “Add Channel” option. Still need to add your first channel? Learn how here. Questions about channel types? Check out our Introduction to Channels article. Need to […]
Creating a New Account
Creating an account is quick, simple and free. To open a TextConnect account, visit our website at https://chat.princetech.io where you can immediately sign up for the subscription plan, or contact us for large projects with over 100,000 contacts.
Multi-Login Support: Adding, Editing & Removing Multiple Account Roles
Users on the subscription billing plan can access multi-login support, which allows them to add multiple logins of varying roles to the account. This feature is intended for enterprise accounts, where multiple team members may need to oversee your flows, campaigns, scheduled broadcasts and contacts, or routinely export information from the account. To add additional […]