It’s important that your account’s Timezone and Date Format match those of the region in which you’re sending and receiving messages. These settings affect features that require date & time values, such as campaigns, triggers that fire on a schedule and anything operating on date & time functions. To edit your account’s Timezone and Date Format, first navigate to your account page and […]
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Comm.io Audio and Video Conference Calls
User StoryThis guide is for understanding the setup and use of the using the VOIP conference call feature available in the comm.io Monster application. This application supports both Audio and Video Conference calling among users in a company account. A business user has installed comm.io on his or her desktop and wants to Engage in audio […]
Call Center Pro User Guide
What is This?Call Center Pro provides advanced call management settings and reporting features to KAZOO’s basic Call Center application. These include the ability to add and delete agents, customize routing strategies based on your agent team skills, define advanced hold options and loops, and settings to manage and prioritize queues. Before you start Note only Administrator can […]
Call Center Pro Overview
Native Call Center with More Features and Functionality than Ever Before Call Center Pro is a native call center app that offers more features and functionality than ever before. Its streamlined UI enables enhanced execution of everything from call handling for agents to queue management for admins. Call Center Pro’s capabilities provide a powerful and […]
Blacklists App Overview
Block Unwanted Calls Before They Ring Easily filter out unwanted calls before they ring! From robo-calls to anonymous numbers, you can create a blacklist in just a few clicks of a button and enable or disable your blacklists as needed. The Blacklist app simplifies the creation of blacklists so you can go about your day […]
Deleting Messages
Messages must first be archived in order to be deleted. Only incoming messages may be deleted; outgoing messages are kept to verify the origin of all messages sent via our platform. Click the “messages” tab. Check the boxes next to the messages you would like to delete. Once selected, click the “Archive” icon that appears […]
Schedule a Message to be Sent Later
We allow you to schedule messages to be sent at a later date and time, and repeat them daily, weekly or monthly. Note: Sending a scheduled message is different from setting up a campaign. Scheduled messages are great for bulk messages to contacts or groups. For example, if you wanted to tell everyone in a group that you will […]
Creating a Campaign
A campaign requires a name and a contact group to send campaign events to. Note that each campaign may only operate on one group. Creating a Campaign Navigate to the campaigns tab. Click the “Create Campaign” button on the top left side of the page. Give the campaign a name and select the contact group the campaign will operate […]
Introduction to Campaigns
Campaigns allow you to schedule messages and workflows relative to a date for a contact, such as the date a contact was created or the date a contact joined a group. Campaigns are often used for DRIP communication such as maternity health reminders, therapy adherence messages, or messages that correspond with the lifecycle of a […]
Exporting Messages
Messages can be exported to a spreadsheet document for review outside the platform. To export incoming and outgoing messages: Click the “messages” tab. Click the “export” box above and to the right of the message list. Select the group(s) of contacts whose messages you’d like to export, then choose a start and end date to […]