Messages can be exported to a spreadsheet document for review outside the platform.
To export incoming and outgoing messages:
- Click the “messages” tab.
- Click the “export” box above and to the right of the message list.
![](https://storage.crisp.chat/users/helpdesk/website/3b5315e148f78600/83e37743-f5b9-4938-a331-8394aa_zbv4if.png)
- Select the group(s) of contacts whose messages you’d like to export, then choose a start and end date to establish a time frame in which the messages will have been sent or received.
![](https://storage.crisp.chat/users/helpdesk/website/ffc08d612248f000/c4c497f7-b3b7-4ec9-be24-6b0076_1noczhz.png)
- You’ll receive an email at the address associated with your account containing a download link protected by your username and password. The exported file will contain the date, contact number, contact type, contact name, contact UUID, direction, text and status of each message:
![](https://storage.crisp.chat/users/helpdesk/website/12733b86bff0df00/f7e4f824-a575-4a87-a0d7-9269fd_1471gjk.png)