Messages can be exported to a spreadsheet document for review outside the platform.
To export incoming and outgoing messages:
- Click the “messages” tab.
- Click the “export” box above and to the right of the message list.
- Select the group(s) of contacts whose messages you’d like to export, then choose a start and end date to establish a time frame in which the messages will have been sent or received.
- You’ll receive an email at the address associated with your account containing a download link protected by your username and password. The exported file will contain the date, contact number, contact type, contact name, contact UUID, direction, text and status of each message: