When contacts are inactive a flow, you may want to automatically remove them after a certain time period. You can do this by setting an expiration.
First, enter your flow and click the ☰ menu icon and choose “Edit”.
![](https://storage.crisp.chat/users/helpdesk/website/4f83507e826e8800/684e7a9a-7da0-43f0-aabf-a99207_1n9z5t3.png)
Next, choose an expiration time from the dropdown menu.
![](https://storage.crisp.chat/users/helpdesk/website/aaa0598338783000/4ae026d6-b249-47b7-b423-b0b973_1bfijq2.png)
You can expire inactive contacts after 5 minutes or up to 30 days after entering the flow.
You can also set timeouts for individual responses, allowing you to respond directly to inactive contacts.