When a person starts a new conversation with your bot, you can set expectations with a get started flow to kickoff the experience.
To create your conversation trigger, simply navigate to your account’s Triggers page and click “Create Trigger”
![](https://storage.crisp.chat/users/helpdesk/website/e00e368ed56f7800/d841d581-4748-4da5-bcf7-75cc38_s9ick6.png)
Then, click the ‘Start a flow when a conversation is started by a contact’ trigger:
![](https://storage.crisp.chat/users/helpdesk/website/c7eaf202f66ed800/ea1dece7-1c95-41ba-85cf-33bc36_1fqmnqk.png)
You’re ready to create your trigger:
![](https://storage.crisp.chat/users/helpdesk/website/bb7c4b826508d000/b32509b6-0caa-490f-a870-50026b_ifk7jn.png)
Note that channel references the page your bot is attached to, while flow represents the flow you’d like to start when a contact initiates contact with your bot.