A flow is a visual representation of conditional branch logic that’s applied to your contacts once they enter it. Once a contact has entered a flow, they interact directly with its nodes. Nodes are composed of actions and Split Actions, and determine the length of a flow, which can be as short as a single node or […]
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Fixing Missing Dependencies
In some cases, you might find that a flow depends on something that no longer exists. When this happens, you will see the action title in red (as seen above) to let you know that a flow issue is present. For example, you might be looking at a flow that references a contact field by […]
Exporting a Flow
Use this action to export flows. You can export a flow to share with other accounts, or to save a specific version of your flow for later use. To export a flow: Navigate to the flows tab. Click the flow you want to export. Once in the flow editor, click the ☰ menu icon: Select […]
Creating an Image Attachment URL
To collect images from your contacts and generate a URL, you’ll need to create two nodes: A Wait for Response action to collect the your contact’s image using an open-ended response rule: A Split by Expression action to save the image in your flow results and create a URL for the image using the expression @(attachment_parts(input.attachments.0).url) : Save the Result […]
Updating a Contact’s Status in a Flow
A contact can have 3 possible statuses: Active – The contact will receive your outbound messages and can send incoming messages. Stopped – The contact is removed from all groups and will no longer receive your messages. The contact is ignored until they send an incoming message, opting them back in. Blocked – The contact is removed from all groups […]
Exporting Contact Groups
To export a contact group, first navigate to the “Contacts” tab in your account: On the left-hand side, you can scroll down to find the group you want to export and click on it: Next, click the ☰ menu icon in the upper right-hand corner and choose “Export”: You will be asked which group(s) you’d […]
Introduction to Contacts
A contact is an end-user that has interacted or will interact with your account. Communication with contacts occurs via a channel. A contact can be: created within the Contacts tab automatically generated when a new phone number interacts with your account via a channel or imported into your account via an XLS spreadsheet. From the “**Contacts**” tab, you can: view, add, […]
Deleting Contact Fields
If you no longer need a contact field, you can remove it by simply clearing its name in the Manage Fields dialogue. Note that this will remove all values associated with that field. To remove a contact field: Navigate to the “contacts” tab. Click the “Manage Fields” button. Find the contact field you want to remove and […]
How do I Manage Contact Fields?
To reach this page, first click on the “**Contacts”** tab at the top of your account: Next, click the “**Manage Fields”** button: This will take you to the “**Manage Contact Fields”** page where you can create, update, and delete your contact fields. You can also see which contact fields are “[featured](/en/article/what-is-a-featured-contact-field-10ii68c/)”, and where they are being […]
Using the ‘Last Seen On’ Contact Field
Using the ‘Last Seen On’ field in a campaign or a contact search is helpful in identifying contacts who’ve last communicated with you relative to a date. You can use this field to find contacts who’ve been unresponsive or dormant and reach out to them or delete them from your database. Searching with ‘Last Seen On’ […]