Category: Contacts

In rare instances, contacts may abuse your service or send offensive messages. You can manually block individual contacts or update the contact’s Status to “blocked” within a flow. Manually Block Contacts Block contacts by navigating to the “Contacts” tab, highlighting the contact by clicking the box to the left of their name, and clicking the […]

It is important to note that if you delete any contacts, they _cannot be recovered_.  To delete a contact, they must first be placed in the ‘Archived’ folder. You can manually delete individual contacts or send an entire group through a flow to update their status to ‘Archived’ for easy bulk deletion. Manually Delete Contacts To _permanently_ delete an individual […]

We allow you to set each of your contacts’ language preferences. Once set, these will be the languages in which your contacts receive messages for translated flows. Contacts Tab To set a contact’s language preference via the “Contacts” tab: Navigate to the “Contacts” tab, then click the contact whose language you want to update Click on the […]

Default fields can be added and edited manually via the Update Contact dialogue located within each contact’s profile page. Default fields include a contact’s name, groups and addresses. To access the Update Contact dialogue, navigate to a contact’s profile page and select the “Edit” option from the settings menu: The Add Connection drop-down menu provides an input for you to add connections […]

Importing contacts allows you to add entire groups of contacts to our platform using a simple XLS (MS Excel) spreadsheet. Note that you must have a channel connected to your account to import contacts. To import contacts, simply import an XLS spreadsheet containing: Address columns corresponding to the addresses each contact may contain (a Phone column containing each […]