User StoryThis guide is for understanding the setup and use of the using the VOIP conference call feature available in the comm.io Monster application. This application supports both Audio and Video Conference calling among users in a company account. A business user has installed comm.io on his or her desktop and wants to Engage in audio […]
Category: VoiceConnect
VoiceConnect How To’s
Call Center Pro User Guide
What is This?Call Center Pro provides advanced call management settings and reporting features to KAZOO’s basic Call Center application. These include the ability to add and delete agents, customize routing strategies based on your agent team skills, define advanced hold options and loops, and settings to manage and prioritize queues. Before you start Note only Administrator can […]
Call Center Pro Overview
Native Call Center with More Features and Functionality than Ever Before Call Center Pro is a native call center app that offers more features and functionality than ever before. Its streamlined UI enables enhanced execution of everything from call handling for agents to queue management for admins. Call Center Pro’s capabilities provide a powerful and […]
Blacklists App Overview
Block Unwanted Calls Before They Ring Easily filter out unwanted calls before they ring! From robo-calls to anonymous numbers, you can create a blacklist in just a few clicks of a button and enable or disable your blacklists as needed. The Blacklist app simplifies the creation of blacklists so you can go about your day […]
SmartPBX: Overview & Dashboard
Comm.io Installation
What is comm.io? The comm.io application is a desktop window into your PBX phone system. Once installed, users can access their call history, view/listen/download voicemails, view and send faxes, enable call forwarding and also toggle on/off Do Not Disturb without logging directly into KAZOO. Before you start Confirm you have access to the Monster UI User Portal app. Confirm your […]
CallThru.us – Android Devices
What is CallThru.us?CallThru.us is an application that routes calls through your office PBX system to a mobile device. The app provides familiar caller dial pad and call management options on the mobile phone, including access to local contacts, import and save contacts, and view call history. Before you start Access the account you want to […]
CallThru.us – iOs Devices
What is CallThru.us?CallThru.us is an application that routes calls through your office PBX system to a mobile device. The app provides familiar caller dial pad and call management options on the mobile phone, including access to local contacts, import and save contacts, and view call history. Before you start Access the account you want to enable […]
Callflows Overview
The Callflows app takes the power of our user- friendly, graphical drag and drop interface and brings it to Monster. Using the drag and drop UI, you can select from over 50 items in our call handling toolbox, and chain them together to configure every step a call will take to achieve the exact flow […]
SmartPBX Overview
The SmartPBX app makes PBX set-up and management simple by combining all the PBX functionality you need with an intuitive, easy to use interface, providing an ideal user experience. A simple dashboard provides a quick yet comprehensive overview of system configuration and status. Within this dashboard, you can review total users, devices, and numbers as […]